VOICE A.I.

DeAnn Campbell
Apr 15
1 min read

How Voice Agents Are Becoming The New Retail Frontline

What has been trial and error in the past is now coming into its own, and is rapidly becoming the backbone of modern retail operations.

In this episode we bring two of the industry's foremost experts, Ed Crowley, Founder of URWay Holdings, and Nick Leonard, CEO of VoiceRun, into our studio to share how they've created online and in-store voice agents that have transformed the customer experience.

We break down the tech that's driving this shift, the challenges retailers face in adopting it, and what it means for the future of the shopping experience.

There are vast possibilities opening for agentic voice when it can actually work in a noisy environment, adapt to different languages, accents or cadence, and can help customers asking for "that L shaped thingy sort of like a screw driver". We dive into them all, in normal speak (tech jargon lite), including why voice can work now when it failed before.

Also: DeAnn ponders the joy of buying chocolate from Brad Pitt, and we try our hand at pranking Josh, but 50% fail on roll-out.

Our Special Guests:

Ed Crowley, Founder

URWay Holdings