RetailOCD

How Voice Agents Are Becoming The New Retail Frontline What has been trial and error in the past is now coming into its own, and is rapidly becoming the backbone of modern retail operations. In this episode we bring two of the industry's foremost experts , Ed Crowley, Founder of URWay Holdings , and Nick Leonard, CEO of VoiceRun , into our studio to share how they've created online and in-store voice agents that have transformed the customer experience . We break down the te